{"id":215,"date":"2026-06-21T06:18:42","date_gmt":"2026-06-21T06:18:42","guid":{"rendered":"https:\/\/puntolounge.com\/faq\/"},"modified":"2026-06-21T16:41:26","modified_gmt":"2026-06-21T16:41:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/puntolounge.com\/en\/faq\/","title":{"rendered":"Help Center"},"content":{"rendered":"<h2>Frequently Asked Questions<\/h2>\n<h3>How do I place an order?<\/h3>\n<p>Select your products, add them to the cart, and complete payment. We accept credit and debit cards.<\/p>\n<h3>Which countries do you ship to?<\/h3>\n<p>We ship to <strong>United States, Canada, and Honduras<\/strong>.<\/p>\n<h3>How long will my order take?<\/h3>\n<p>Honduras: 2-5 business days. USA and Canada: 7-14 business days.<\/p>\n<h3>What is Club Punto Lounge?<\/h3>\n<p>A monthly membership with curated selections of coffee, cigars, and cacao. Available in three tiers: Bronze, Gold, and Reserve.<\/p>\n<h3>How do I cancel my membership?<\/h3>\n<p>From your account under \"My Account\" at any time. Access continues until the end of the paid period.<\/p>\n<h3>How do I contact support?<\/h3>\n<p>Write to us at <a href=\"mailto:hola@puntolounge.com\">hola@puntolounge.com<\/a> and we will respond within 48 hours.<\/p>","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes \u00bfC\u00f3mo realizo un pedido? Selecciona los productos, agr\u00e9galos al carrito y completa el pago. Aceptamos tarjetas de cr\u00e9dito y d\u00e9bito. \u00bfA qu\u00e9 pa\u00edses realizan env\u00edos? Realizamos env\u00edos a Estados Unidos, Canad\u00e1 y Honduras. \u00bfCu\u00e1nto tarda mi pedido? Honduras: 2\u20135 d\u00edas h\u00e1biles. USA y Canad\u00e1: 7\u201314 d\u00edas h\u00e1biles. \u00bfQu\u00e9 es el Club Punto Lounge?&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-215","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centro de Ayuda - Punto Lounge<\/title>\n<meta name=\"description\" content=\"Centro de ayuda Punto Lounge. 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